Consumer Warranty Refund and Exchange Policies
-
All returns for a refund are subject to a 10% restocking fee.
Removal or alteration of a product's serial number or serial number sticker will automatically void your GBXDirect.com Return Policy. Products that are returned to GBXDirect with a missing, damaged or altered serial number will be refused RMA service and returned to you.
- Business to Consumer - Limited Warranty
-
Limitation on Warranty and Claims. SELLER WARRANTS THAT THE GOODS SOLD AND DELIVERED BY THE SELLER TO THE BUYER SHALL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIAL UNDER NORMAL USE AND SERVICE FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF INVOICE. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHETHER STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Seller’s liability for breach of warranty shall arise only upon the return of the defective parts at the buyer’s expense after notice to the seller of claimed breach and shall be limited to furnishing a like quantity of such goods free from such defects or, a the seller’s option to refund the purchase price. Notice to the seller of claimed defects discoverable by inspection must be given within thirty (30) days of invoice. In no event shall the seller be liable to the buyer for indirect, incidental, collateral or consequential damages of any kind. The buyer indemnifies the seller, its successors and assigns from and against any and all losses, damages and expenses (including attorney’s fees) which the seller may sustain or incur as a result of any claim of negligence, breach of warranty or strict liability in tort in connection with the use of the goods furnished hereunder, except such as may be wholly caused by the negligence of the seller.
- Refund Policy
-
Products purchased directly from GBXdirect, Inc's website may be returned for a refund within 30 days of invoice date if you are not completely satisfied. No refund will be issued for products returned after 30 days of invoice date. Merchandise must be returned in the manufacturer’s box, INSIDE an outer shipping box with the enclosed documentation and all parts. All products must be returned in a “sellable” condition in order to receive a refund. Damaged or previously installed products cannot be refunded. Non-defective merchandise will be credited at original invoice price less freight and handling charges and a restocking fee of 10%. A 15% restocking fee will be deducted for any missing parts and/or manuals. Credit will be issued within 5 business days upon receipt of merchandise at GBXDirect, Inc.
- Defective Product Exchange
- Products deemed defective and purchased up to 1 year of invoice date are eligible for a product exchange. Identical Product exchanges will only be made for like part numbers. Products purchased beyond 1 year of the invoice date are not eligible for exchange or refund.
An RMA # and receipt required for all refunds or exchanges. A Return Merchandise Authorization Number (RMA#) and the original receipt or packing slip must be included with your return.
- Returns & Shipping Charges
- GBXDirect, Inc is not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs. When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to insure it safely arrives. USPS Priority Mail or UPS Ground will be used for all return exchange shipments, and is solely at the discretion of GBXDirect, Inc.
- RMA Forms
-
Request a Return Merchandise Authorization Number
Download & Print the Return Authorization Form
